Site Reliability Engineer

About Us

Commify is on a transformative journey, expanding across 9 countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA. Our mission is to make business communication brilliant by leveraging our state-of-the-art products that encompass SMS, WhatsApp, Email, and other communication technologies. We proudly serve over 70,000 businesses globally and facilitate over 5 billion communications each year.

As we aim to enhance our impressive product portfolio, we believe that our greatest asset is our people. We're looking for passionate individuals like you to join us on this exciting journey!

Role Summary

As a Site Reliability Engineer at Commify, you will play a critical role in ensuring our systems' peak performance and reliability. You will focus on how our software interacts with both physical and Cloud infrastructures, thus providing exceptional messaging solutions for our customers.

Your key responsibilities will include:

• Monitoring systems to maintain high levels of performance through analysis and tuning
• Implementing scalability and fault tolerance into our solutions
• Automating processes to drive operational efficiencies
• Troubleshooting application and middleware issues
• Collaborating with engineering teams to enhance production environments handling high-throughput
• Developing and maintaining robust deployment pipelines for seamless code delivery

What essentials are we looking for?

• Experience with Microsoft Azure
• Strong expertise in Terraform, App Services, and Kubernetes
• Fluent in written and spoken English
• A solid passion for reliability and operational excellence
• Hands-on experience in creating and modifying Terraform deployments
• Previous operations experience, ideally in a Site Reliability Engineer role
• Ability to effectively collaborate across multiple teams, take ownership of tasks, and prioritize effectively
• Excellent communication and interpersonal skills
• Familiarity with monitoring solutions such as Datadog, Azure Application Insights, or Log Analytics
• Proficiency in scripting/programming for automation, especially in PowerShell (preferred), Bash, C#, Ruby, or Python
• Experience supporting web-based applications

It’s desirable for you to have:

• Experience with Azure DevOps pipelines
• Familiarity with Microsoft Server Operating Systems
• Understanding of service level objectives and operational requirements for cloud-based solutions
• Deep knowledge of Microsoft Azure Cloud offerings, particularly in PaaS (Web Apps, Storage, Functions)
• Experience with tools like Terraform, Ansible, VSTS, ARM, Puppet, Chef, Jenkins, ELK, and Grafana
• Understanding of DNS, Load Balancer configuration, Active Directory, and cloud-based infrastructure
• Experience working in an agile environment, particularly with methodologies such as TDD, Scrum, or Kanban
• Knowledge of implementing monitoring and alerting systems for microservice architectures
• Applied understanding of cloud security best practices

• Competitive Salary ($120,000 - 135,000)
• Company Bonus

• Enjoy the flexibility of remote work, complemented by regular off-site meetings scheduled in collaboration with your line manager.
• Healthcare & Dental.
• 20 days annual leave plus national holidays.
• Birthday off work, Wellbeing leave & Giving back days.
• Free access for you and your family to Calm, a mindfulness, health, and wellbeing App.
• 401k 4% employer contribution.
• Death in service (4x salary).
• Culture initiatives (Including Christmas rewards & monthly/quarterly social events).
• Training & Development opportunities with access to unlimited learning via Udemy.