Release Manager

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Responsible for overseeing the planning, coordination, and management of software releases across various environments, ensuring that all systems and processes related to deployment and hardware releases are functioning smoothly. This role involves close collaboration with development, QA, operations, and client facing teams to ensure that releases are delivered on time, within scope, and with high quality.

• Release Management:
• Plan, manage, and coordinate all activities related to the software release process, including scheduling, communication, and documentation.
• Define and implement release management processes and ensure adherence to the best practice process is followed across all teams.
• Collaborate with project managers, tech leads, QA teams, Operations and stakeholders to identify potential risks and issues in the release pipeline and mitigate them effectively.
• Ensure that releases are planned, tested, and delivered according to the agreed timelines and that all necessary approvals are obtained.
• Responsible for advising on pre-implementation, implementation, post implementation and rollback steps
• Facilitate release planning meetings and post-release reviews to gather feedback and improve processes.

• Environment Management:
• Manage and maintain all environments (development, testing, staging, production) to ensure they are stable, reliable, and appropriately configured.
• Work with project managers, tech leads, QA teams, operations and stakeholder teams to provision and maintain environments, ensuring that they align with project requirements.
• Monitor environment usage and performance, identifying and resolving issues that may impact the release process.
• Develop and implement processes for environment refreshes, backups, and disaster recovery.

• Continuous Integration/Continuous Deployment (CI/CD):
• Collaborate with DevOps teams to automate build, test, and deployment processes, reducing manual intervention and increasing release frequency.

• Reporting:
• Provide regular updates to stakeholders on the status of releases, including risks, issues, and key milestones.

• Documentation and Compliance:
• Maintain comprehensive documentation for all release and environment management processes, including configuration management, deployment procedures, and rollback plans.
• Ensure that all releases comply with regulatory requirements, security policies, and internal standards.
• Conduct audits and reviews of release processes and environments to identify areas for improvement and ensure continuous compliance.

• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams including development, QA, operations, and business teams.
• Flexible and adapating within a work environment in order to get the job done
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and commitment to quality.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and time management skills.
• Proactive and self-motivated with a focus on continuous improvement.

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in IT management, project management (e.g., PMP, ITIL), or DevOps are preferable.
• Minimum of 5 years of experience in release management, environment management, or a related role within a technology-driven organisation.
• Proven experience in managing software releases in a complex, multi-environment setup.
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps) and version control systems (e.g., Git).
• Proficiency in scripting and automation tools (e.g., PowerShell, Python) is desirable.
• Familiarity with cloud environments (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes) is an advantage.
• Strong understanding of software development lifecycle (SDLC) methodologies, including Agile, Scrum, and DevOps practices

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.