Cloud Infrastructure Administrator

Job Title: Cloud Infrastructure Administrator, nebulaONE

Location: National Harbor, MD (Hybrid)

Type: Full Time

Compensation: $60,000 to $80,000 DOE, Annually + Bonus Opportunities

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Eager to work at the intersection of business and bleeding-edge technology? Join a team that’s all in on bringing next-generation Azure AI capabilities to the most notable brands and institutions in the world. We are a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. 

Ideal candidates must possess a solid foundation in cloud-based IT infrastructure; demonstrated experience working with leading-edge cloud offerings, particularly Azure services, and a desire to learn/test/deploy/support the latest AI/cloud technologies in a dynamic environment. Our ideal candidate will also possess an innate desire to provide exceptional customer service with a positive, nurturing personality, and a willingness to help improve every client’s situation through the thoughtful application of technology.

• Deploy Cloudforce’s AI product to customer environments, ensuring secure, reliable, and efficient implementation. 
• Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle. 
• Provide escalated product support through ServiceNow, resolving complex incidents and service requests in a timely manner.
• Manage tasking professionally in both independent and team-based scenarios.
• Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments. 
• Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles. 
• Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution. 
• Collaborate with cross-functional teamsto escalate findings, share insights, and contribute to continuous improvements. 
• Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization. 
• Other duties, as assigned.

• Hands-on experience deploying or supporting AI, SaaS, Azure landing zones or cloud-based products in customer environments. 
• Strong troubleshooting skills across cloud infrastructure - especially those involving roles, resource access, and networking issues.
• Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management.
• Familiar with platforms like Jira, GitHub, Confluence, or similar.
• During "face to face" client meetings and over email - excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly. 
• Proven ability to produce high-quality technical documentation, both internal and customer-facing. 
• Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment. 
• Ability to work cross-functionally with engineering, product, and support teams. 
• Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar). 
• Experience working with AI/ML platforms, model deployments, or data pipelines. 
• Knowledge of scripting or automation (e.g., PowerShell, Python, CLI). 
• Background in customer success, technical account management, or technical support roles. 
• Understanding of IT security best practices and cloud governance.
• Familiarity with automation tools, such as Powershell, Azure CLI, or ARM templates.

About Us:

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team-building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each team member feel like they’re part of our team.

Cloudforce offers everything you’d expect in the perfect technology job…

- Outstanding opportunities to learn, grow, and expand your network. 

- Excellent compensation, benefits, and generous incentives. 

- Complimentary snacks to keep you focused. 

- Super cutting-edge technology. 

- State-of-the-art workspace. 

- Community involvement. 

- Great team synergy.

But we also offer a few irresistible extras:

- Friday lunch and shenanigans... on us! 

- Incentive program for investing in your growth. 

- 401K savings plan and education reimbursement. 

- 24/7 access to a modern gym with Tonal and Peloton. 

- Free monthly garage parking with direct private access to the office. 

- Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more. 

P.S.... Wondering about our other essential benefits? Here’s a brief snapshot:

- Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents. 

- Paid parental leave, including adoption and foster care placement. 

- PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!). 

- 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO. 

- And more! Check out our careers page for more details: www.gocloudforce.com/careers/.

Cloudforce is an Equal Opportunity/Affirmative Action employer.  All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.