Fast Facts

City Year Philadelphia is seeking an Impact Director to oversee three to five Impact Managers and up to fifty Student Success Coaches, ensuring effective school partnerships and compliance with organizational standards. This hybrid role requires in-person presence at schools and the office at least three days a week.

Responsibilities: Key responsibilities include managing teams, overseeing program delivery, building school partnerships, and ensuring compliance with AmeriCorps standards while driving impact initiatives.

Skills: Candidates should possess 4+ years of team management experience, strong coaching and leadership skills, and a commitment to diversity and youth development, along with the ability to leverage data for instructional improvements.

Qualifications: A Bachelor’s Degree or equivalent experience, and familiarity with educational systems and partnerships in diverse urban settings, is preferred.

Location: This job is located in Philadelphia, PA, with required travel within and around Greater Philadelphia.

Compensation: $75000 - $85000 / Annually

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1Work Location: Hybrid On-Site/Remote

Position Overview

Position Overview

-Compensation for this position is in the $75,000 - $85,000 range.

-The anticipated start for this position is February/March 2026.

-This is a year-round, hybrid position. Impact Directors are required to work a minimum of 3 days per week in-person, including visiting the schoolhouse or working from the office. ID school visits will occur 2-3 days a week

Application Requirements

(1) Professional resume

(2) Separate document answering the following three questions. To be considered, answer all three questions in your application.

(2a) As an Impact Director, you'll lead a team of 3–5 Impact Managers and school partnerships with up to 50 Student Success Coaches. Please describe your experience managing people, including the types of roles you supervised, the setting, and the approximate size of the team.

(2b)The ID will oversee the delivery and monitoring of school-based services to ensure that annual impact, partnership, and safety goals are met in compliance with organizational standards and best practices. Please describe relevant experiences that prepare you to lead and monitor program delivery at this level.

(2c) The ID will manage all school partner relationships within the school portfolio. Please share an example of how you built, strengthened, or sustained an external partnership, and what actions you took to support its success.

Job Description

City Year Philadelphia seeks an Impact Director whois responsible forthe overall management of three to five Impact Managersand school partnershipswith up to fiftycommitted, idealisticStudent Success Coaches (SSCs, also known as AmeriCorps Members/ACMs). Reporting to the Managing Director,Impact(MDI), the Impact Director (ID)is responsible forcollaborating withdirector-levelcolleaguesin the Impact Departmentand acrossCity Year Philadelphia. The Impact Director guides and supports partnershipsandvision, while creatingsuccessful environments to bolstermeasurable impact.

The ID will work closely withthe Impact Director teamto train, implement, and evaluate outcomes of the strategic planandstudentdata,while ensuringthat AmeriCorps, City Year, andDistrict goals are met. The ID willalsoensure thefidelity ofWholeSchool,WholeChild(WSWC)modelimplementation.Additionally, the ID willbe responsible forstrategicallyidentifying, building, resourcing, and cultivating keystakeholderrelationships to drive success of the Impact Departmentand City Year Philadelphia.The ID willalsoserve ontheSiteLeadershipTeam, helping to drive and support site-wide initiatives and projects.

WhatYou’llDo 

Impact Manager(IM)Supervisionand Student Success Coach(SSC)Support– 45%

• Develop, manage, and coach a team of5-7Impact Managers through daily contact, school visits, weekly check-ins,goal-settingand planning, performance reviews, and professional development opportunities
• Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines
• Support Impact Managers in managing SSCs and in ensuring compliance with all AmeriCorps standards and policies
• Build a collaborative team among Impact Managers and school team portfolio through “village meetings” and initiatives,facilitatesharing of best practices across teams
• Manage and lead the SeniorImpact Managers’ learning track, interview process,ongoingoperationsand professional development planning
• Partner with the ManagingDirector, Impact(MDI)and Impact Director Team (IDT) to ensure execution and compliance with all AmeriCorps and City Year requirements, policies,and audits
• Collaborate with Impact Director Team (IDT) toestablisha training vision and execution plan, providing support for SSC trainings as needed
• Coach Impact Managers and SSCs through team management, accountability, and standards issues, including disciplinary actions
• Develop and manage the late night, extra hours process for SSCs to earn extra hours towards successful completionof the service year

Service Impact and Evaluation– 25%

• Oversee the delivery and monitoring of City Year Philadelphia’s school-based service to ensure that annual impact, partnership, and safety goals aremetand all activitiescomply withorganizational standards and best practices
• Oversee and support IMs’review of SSC weekly hours report,tracking SSCs hours and days off to ensure compliance and on-track service hours completion 
• Create sustainable systems to execute strong AfterschoolProgram(ASP)programming
• Facilitate ASP training and content enhancement for Impact Managers
• Ensure high safety standards for all in-school, after-school, and out-of-school activities where City Year is the lead partner, or where City Year is working in partnership with the schools, district, or other community partners
• Engage external facilitators and organizations to support ASP as needed 
• Track, assess, and create action plans with Impact Managers on data-informed deliverables, school team progress, and general service impact 
• Work with Impact Managers to coach SSCs on and ensure the quality of their daily service 
• Regularlyobserveclassroom and after-school programming 
• Collaborate withtheAnalyticsDirector to ensuretimelyentry of all data, address inaccuracies, and track task completion
• Work with the Instructional Coaches to regularlyobserveand provide feedback around classroom and out-of-school activities; partner with Instructional Coaches and Impact Managers toidentifystrategies for SSC coaching and development

Relationship Management– 20%

• Directly manage all school partner relationships within the school portfolio, including implementing new partnerships and renewing agreements 
• Foster strategic relationships at the school, district, and community levels to promote the long-term sustainability of the site
• Support Impact Managers in building strong relationships with school site stakeholders; serve as supervisory contact with principals and school liaisons
• In partnership with the MDI,identifybarriers to service implementation at the school and district levels, and support in brainstormingand implementingsolutions 
• Manage and build relationships with a variety of stakeholders and partners, including school leaders, department leaders (particularly Assistant Superintendents and their staff), and staff at other community organizations.
• Annually recommit all existing City Year Philadelphia school partners who meet Conditions for Success thresholds and secureadditionalCity Year partners (asappropriate)
• Support and oversee the SSC Exit Process managed by the MDI and People Team, intervene during any City Year Philadelphia and/or school crisis

Organizational Initiatives and SiteSupport –10%

• Engage in structured discussion and training on diversity, belonging, inclusion, and equity aimed at developing stronger cultural competency, both individually and collectively as a site
• Support the planning and execution of strategic initiatives that are critical to the success of the Impact Department and/or site 
• Participate as a member of the Site Leadership Team and Impact Director Team,providingstrategic insight into site priorities
• Participate as a member of the City Year national Impact network, managing selected network initiatives as needed, including creating baseline trainings, collateral, and tools
• Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
• Attendconferences as needed, as well asadditionalengagement and training activities throughout the year
• Partner with the MDI and IDT to support, coordinate and co-develop the process for staff onboarding and ongoing Impact staff learning and development needs 
• Additionalresponsibilities as needed, including department or site-wide special projects

WhatYou’llBring

We know that hardly anyone ‘checks ALL the boxes’ on job requirements, andthat’sokay! If many of the items listed below describe you and your experiences,we’reexcited to talk with you and encourage you to apply.

• 4+ years ofrelevant experienceinteam management with a strongtrack recordof results
• Settinghigh expectationsand holding self and team accountable for performance goals
• Developing diverse talent through performance plans, reviews,and leadership opportunities
• Using progress and outcome data to inform team management
• Coaching teams to find meaning in their work andtonavigate challenging conversations
• Bachelor’s Degree or 2additionalyears of experience
• Knowledge of large, urban education systems servingpredominantly blackand browncommunities,work in education or social service programs strongly preferred
• Fluency in educational standards and metrics, with an ability toleveragedata for instructional improvements, strongly preferred 
• Familiarity with national service and school district partnerships,strongly preferred
• Commitment to and experience with the development of young people as leaders
• Proven success building sustainable partnerships and positive working relationshipswhileoperatingin ambiguous, fast-paced,and changing environments
• Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others
• Effective time management including the ability to meet deadlines,plan ahead, and manage competing priorities 
• Operate in a space of ongoing learning, working on self-growth and development while modeling authenticity and vulnerability 
• Have a collaborative spirit witha strong senseof ownership over theirsuccess,and that ofthe department and organization
• Travel requiredwithin and around Greater Philadelphia, must haveaccess toreliable means of transportation 

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.