RN Supervisor, Care Management

It's rewarding to be on a team of people that truly believe in making an impact! 

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Nurse Supervisor, Care Management is responsible for supervising the daily operations of the Care Management team while actively performing care management duties. This role combines leadership, clinical expertise, and hands-on participation to ensure the delivery of high-quality, patient-centered care and adherence to all regulatory requirements.

Essential Duties & Responsibilities

Care Management Responsibilities

• Conduct patient outreach to complete assessments, coordinate care, and connect patients with appropriate resources.
• Create and update individualized care plans for patients enrolled in care management programs.
• Improve HEDIS and preventive health screening compliance, including scheduling with specialists and vendors.
• Provide patients with educational materials to increase understanding of disease processes and required preventive screenings.

Supervisory Responsibilities

• Report to the Care Management Manager.
• Supervise nursing staff within the Care Management team.
• Lead and oversee daily operations to ensure timely and effective outreach and follow-up.
• Serve as the primary point of contact for team collaboration and support.
• Enhance staff competence by providing educational resources and balancing workload with learning opportunities.
• Approve timekeeping records and PTO requests.
• Conduct monthly chart and phone audits to maintain compliance with regulatory and organizational standards.
• Facilitate onboarding, orientation, and precepting for newly hired staff.
• Develop and implement professional development initiatives to strengthen team skills.
• Track, maintain, and report on key performance indicators (KPIs).
• Conduct annual performance reviews.
• Maintain proficiency across all lines of business, serving as a subject matter expert in care management.
• Represent care management nurses in meetings, advocacy efforts, and operational planning.
• Provide direct patient care support and coverage as needed to ensure continuity of services.
• Perform other related duties as assigned.

Education & Experience

• Bachelor’s degree in Nursing (BSN) required; four years of related work experience preferred.
• 3–5 years of direct nursing experience (RN) in a clinical setting
• Current, active RN licensure.

Education Requirements

Education Level

Discipline

Required

Bachelor's Degree

Nursing (BSN) required; four years of related work experience preferred.

Knowledge, Skills & Proficiencies

• Strong computer literacy and EMR proficiency.
• Excellent verbal and written communication skills.
• Effective time management and critical thinking skills.
• Proven problem-solving and organizational abilities.
• Ability to foster a positive, collaborative work environment.
• Experience in value-based healthcare settings.
• Experience with telephonic nursing.
• Strong motivational interviewing skills.
• Demonstrated leadership and mentoring capabilities.
• Results-oriented with a focus on quality improvement.
• Bilingual (English/Spanish) preferred.

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing. 

Travel Requirements

Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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