Collections Manager

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the team

On the Financial Aid Team, our goal is to ensure every Campus student has the resources and support they need to pursue their education with confidence. We empower students by maximizing financial access through grants, scholarships, and innovative aid solutions. This team is composed of financial aid professionals who are student-focused, compliance-driven, and deeply committed to advancing equity in higher education.

About the role

We are seeking a Collections Manager to establish and oversee Campus’s accounts receivable collections processes. This role requires a process-driven, empathetic professional who can balance student support with financial responsibility. Reporting to the VP of Financial Aid, this person will play a key role in building systems, engaging with students to resolve delinquencies, and ensuring compliance in escalated cases.

You’re excited about this opportunity because you will…

• Design and implement core collections processes to support timely, student-friendly resolution of missed payments.

• Identify and notify students who recently missed a payment, ensuring outreach is clear, proactive, and empathetic.

• Engage directly with delinquent students, offering flexible solutions and support to help them bring their accounts back into good standing.

• Collaborate with Finance and Student Success teams to ensure collections practices align with Campus’s mission and student-first approach.

• Manage escalations by referring unresolved accounts to third-party collections agencies when necessary, while maintaining compliance with all applicable regulations.

We’re excited about you because…

• You are a process-oriented leader who thrives at building efficient, student-centered collections systems.

• You are passionate about balancing financial responsibility with empathy for students’ unique circumstances.

• You have strong interpersonal and communication skills, enabling you to engage firmly but compassionately with students.

• You bring analytical skills to track outcomes and continuously improve collections practices.

• You are proactive, adaptable, and thrive in a fast-paced, mission-driven environment.

ATL

What you’ll get:

• A compensation package that includes a base salary ($110k - $130k) + equity grant

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical Insurance + free Dental and Vision Insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Flexible Time Away + paid holidays

• In-office lunches for our Atlanta office

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Buckhead, ATL

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.