Project Manager – Program Operations - job 1 of 2

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

A Project Manager leads the planning, execution, and delivery of projects, ensuring they align with business objectives and stakeholder expectations. They coordinate cross-functional teams, manage resources, budgets, and timelines, and proactively address risks to keep initiatives on track. By driving collaboration and maintaining clear communication, they transform strategic goals into measurable results.

An ideal project manager candidate combines strong leadership and communication skills to align diverse teams and stakeholders toward shared goals. They bring expertise in planning, organization, and risk management, ensuring projects stay on scope, schedule, and budget. Equally important, they demonstrate adaptability, problem-solving, and the ability to drive innovation while maintaining a focus on quality outcomes.

DAILY TASKS AND RESPONSIBILITIES

Include the following:

• Utilize and maintain PMO/IS project management tools (e.g., Smartsheet, Jira, Confluence) to manage projects through their full lifecycle.
• Partners with cross-functional teams, business units, and vendors to deliver insurance programs on time, within budget, and to quality standards.
• Develop and refine project management templates, tools, and best practices to enhance efficiency and consistency.
• Lead project meetings, set goals and milestones, track progress, and resolve blockers to keep initiatives on track.
• Monitor and report project performance, ensuring objectives, success metrics, and compliance requirements are met.
• Analyze and improve development, testing, and release processes to drive continuous improvement.
• Act as relationship manager with IS/IT teams, business stakeholders, and external partners to align priorities and achieve project objectives.
• Other duties as assigned

CERTIFICATES LICENSES AND REGISTRATION

• Preferred
  • Certificate of Project Management (CAPM) or Project Management Professional (PMP) Certification
  • Lean / Six Sigma Certifications Preferred

EDUCATION and/or EXPERIENCE

• Required:
  • Project Management experience and/or training, minimum 2-3 years
• Preferred:
  • Bachelor's degree (B.A.) from four-year college or university
  • Insurance Industry experience
  • Smartsheet experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to plan, track, and deliver projects on time and within budget.
• Strong communication skills with the ability to engage diverse audiences.
• Effective working independently and in motivating cross-functional project teams.
• Familiarity with Agile, Hybrid, and Predictive project management methodologies.
• Knowledge of industry-specific workflows (e.g., policy issuance, billing, data flow) and experience with web-based/configurable applications.
• Basic understanding of programming concepts to support technical collaboration.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.