Manual QA Lead

Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. We are a remote-first company with headquarters in New York City.

Role Overview

Avero is seeking a Manual QA Lead to oversee our quality assurance efforts and ensure the delivery of reliable, high-quality software across our platform. In this role, you will design and execute test plans, manage test cycles, and work closely with engineers, product managers, and other stakeholders to uphold quality standards.

This is a hands-on leadership role where you will actively participate in testing while also setting QA processes, mentoring testers, and managing third-party QA vendors and testing tools. You will play a key role in ensuring our releases are smooth, our product is stable, and our customers can rely on us.

This is a 100% remote position reporting to Avero’s Vice President of Engineering.

• An experienced QA professional with a strong background in manual testing
• Skilled at creating detailed test plans, test cases, and documentation
• Comfortable managing test cycles across multiple projects in parallel
• Experienced in coordinating with and managing offshore/third-party QA vendors
• A collaborative partner who works well with developers and product managers
• Detail-oriented, with a knack for spotting edge cases and reproducing defects
• A strong communicator who can advocate for quality in a distributed team environment
• Excited to define and improve QA processes at a growing SaaS company

• Lead manual QA testing efforts across web and mobile applications
• Design and maintain test plans, cases, and regression suites
• Coordinate testing across releases, ensuring coverage and consistency
• Collaborate with developers and product managers to define acceptance criteria and ensure requirements are testable
• Track, report, and manage defects using Jira (or equivalent tools)
• Provide leadership, mentorship, and guidance to QA team members and contractors
• Manage third-party QA vendors, including scoping, coordination, quality oversight, and performance feedback
• Evaluate, implement, and maintain QA tools that improve efficiency and effectiveness
• Contribute to improving QA workflows, processes, and documentation
• Partner with engineering leadership to plan QA efforts in support of major product initiatives

• Test Management: TestRail, Jira, Confluence
• API Testing: Postman
• Platforms: Web (React, Angular, or similar), Mobile (iOS, Android)
• Infrastructure: AWS-hosted environments, CI/CD pipelines
• Bonus: Experience with automated testing frameworks (Selenium, Cypress, Playwright, Appium)

• 5+ years of experience in software QA, including 2+ years in a lead role
• Strong background in manual testing of SaaS applications
• Experience writing and maintaining test plans, cases, and regression suites
• Familiarity with defect tracking and test management systems
• Direct experience managing offshore/third-party QA vendors and tools
• Exposure to CI/CD pipelines and release management processes
• Excellent organizational and communication skills in a remote environment
• Bonus: Experience collaborating with automation engineers or contributing to test automation efforts

• Competitive pay with a strong focus on maintaining work/life balance
• Company-sponsored benefits including Medical, Dental, and Vision coverage
• Remote work flexibility (We operate as a fully remote team!)
• Health Savings Account (HSA) featuring quarterly employer contributions
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses
• Employer-paid coverage for Disability, Life Insurance, and AD&D
• Transit benefits available for NYC-based employees
• 401(k) retirement plan to support your financial future
• Paid Parental Leave to support growing families
• ClassPass membership to help you stay active and well
• Equity ownership – every team member shares in our collective success!

Disclaimers

The statements above are intended to outline the general nature and level of work being performed. They do not represent an exhaustive list of all responsibilities, duties, or skills required.

Please note: At this time, we are only able to hire individuals who are legally authorized to work in the United States, including U.S. citizens, permanent residents (green card holders), and individuals with valid Employment Authorization Documents (EAD).

Avero is proud to be an equal opportunity employer. We welcome and celebrate individuals of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role excites you, we encourage you to apply—we’d love to hear from you.