Experience Coordinator - job 1 of 2

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself.  Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.  Stanly Ranch offers a rare ownership opportunity consisting of a limited collection” of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas.  The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.  Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story.

The Experiences Coordinator is responsible for setup, execution and follow-through of various complimentary and paid guest experiences at Stanly Ranch. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The Experiences Coordinator will play a key role in operations and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious and active person to join the exciting world of hospitality and experiences.

The Experiences Coordinator role works on projects that range across culinary, design, wellness, adventure, art, fashion and music. This is a great opportunity for a hyper-organized, detail-oriented individual who is curious and passionate about any of these fields and how they impact the guest experience. The Director of Experiences will coach the coordinator to hone their project management skills and to develop a keen eye and strategic, critical approach as it relates to experiences and touchpoints that drive the property’s brand pillars and positioning.

This is a hands-on and fast-paced role, - perfect for someone who likes to be the ‘boots on the ground’ and work with lots of different types of people and teams. This role also has the opportunity to grow and weekly hours are subject to change based on hotel needs.

Responsibilities:

• Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonality

• Engaging with guests in an effort to promote and sell additional activities in tandem with the Concierge team

• Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings

• Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool

• Help manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their success

• Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related items

• Manage and submit invoices for all 3rd party vendors and partners

• Communicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.

• Organize and maintain the activities storage areas and equipment/OS&E

• Help execute creative design + touchpoint projects under the direction of Director of Experiences

• Coordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on property

• Work with marketing team to fact check website to ensure experiences are up to date

• Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions

• Set up and host experiences on property on an as-needed basis

• Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue 

• Communicate with team members on upcoming experiences or events on a daily basis

• Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments

The starting range for this position is $28.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications:

• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies

• Adaptability, strong organization and time management skills

• Ability to manage multiple tasks at one time & thrives in a fast paced environment

• A passion for visual excellence and consistency

• Clear and strong communication, working with all departments of the hotel

• Detail oriented with a desire to present all activities and gifts at the highest standard

• Independent worker who can be a leader and assistant to the experiences team

• Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities

• Event Experience Required

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.  While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.  With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. 

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

SRGA Resort, LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort, LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort, LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.