Senior Business Process and Automation Analyst

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 

ABOUT THE ROLE 

The Senior Business Process & Automation Analyst is responsible for leading the discovery, documentation, and optimization of business processes across the organization. This position plays a key role in driving efficiency, compliance, and scalability by designing and implementing automation solutions that streamline workflows. The Senior Business Process & Automation Analyst will bring strong business analysis skills and technical expertise in automation tools and will work closely with cross-functional teams in Operations, Clinical, HR, IT, and Finance to ensure seamless integration between automated processes and human tasks. This role operates with significant autonomy and directly influences how work gets done across the enterprise.

WHAT YOU’LL DO 

• Explore and map processes: Collaborate with teams through interviews and workshops to capture how work really happens, documenting current and future workflows, clarifying roles, SLAs, and key data touchpoints (including PHI). Spot inefficiencies, risks, and opportunities for improvement.

• Prioritize what matters: Analyze impact, cycle time, error rates, throughput, and cost, to build clear business cases. Help define key metrics, and keep an automation backlog organized by value, effort, and risk.

• Build smart automations: Design and deliver Workato recipes and connectors that make work easier. Create reusable components, handle errors gracefully, and ensure secure, reliable integrations. Partner with IT for advanced API work and escalate when deeper technical expertise is needed.

• Champion governance and compliance: Make sure every automation meets our standards for data minimization, PHI protection, auditability, and access controls. Oversee vendor agreements, change management, testing, and documentation to support HIPAA and HITRUST compliance.

• Drive adoption and change: Lead training sessions, create playbooks, and communicate clearly to help teams embrace new ways of working. Track results and continuously improve based on feedback and performance data.

• Connect teams and workflows: Be the go-to resource for process and automation across cross-functional workflows, like employee onboarding, partner implementation, and other internal processes, bringing together business owners, security, and IT.

• Optimize Asana-powered workflows: Use Asana to track, coordinate, and manage work across teams. Leverage the Asana API to automate updates, synchronize tasks, update downstream systems, and ensure seamless handoffs between automated steps and human actions.

• Champion best practices: Maintain process maps, catalogs, and automation documentation. Advocate for high standards in discovery, design, testing, and release.

• Process Measurement & Continuous Improvement: Monitor and analyze process performance post-automation, using Asana and other tools to track KPIs, identify bottlenecks, and drive continuous improvement.

• Stakeholder Engagement: Engage with stakeholders at all levels to present findings, recommend solutions, and secure buy-in for process changes and automation initiatives.

• Jump in where needed: Take on other duties as assigned to support our mission and keep things moving forward.

WHAT WE’RE LOOKING FOR 

•  7+ years in business/process analysis, business architecture, or ops excellence; 3+ years building automations on iPaaS/RPA (Workato preferred; Tray.io/Make/Power Automate/MuleSoft acceptable).

• Proven facilitation across executives and SMEs; strong BPMN mapping and requirements elicitation.

• Experience managing and automating workflows in Asana, including API integration and cross-functional coordination.

• Hands‑on with REST APIs, auth models (OAuth/SAML), webhooks, and data transformation.

• Experience measuring outcomes (KPIs/OKRs), building business cases, and driving adoption.

• Experience leading change management efforts for new processes and technologies.

• Compliance literacy: understands HIPAA, minimum necessary, audit trails, and change control in automated workflows. Familiarity with security best practices in automation and workflow management.

PREFERRED REQUIREMENTS

• Workato Automation Pro certifications; experience building guard‑railed citizen‑developer patterns.

• Proficiency with Asana’s advanced features (custom fields, rules, reporting) and its integration with automation platforms (Workato preferred).

• Lean/Six Sigma, Kaizen, or equivalent CI background.

• Healthcare/tele‑behavioral workflows (referrals, scheduling, care coordination, claims).

• Experience with Microsoft 365/Teams/SharePoint, Asana, Epic/EHR integrations, and BI feedback loops. (Framework consistent with Workato/automation BSAs.)

POSITION LOGISTICS 

• Position is Remote, based in the United States

• Occasional travel required

• Reports to Chief Information Officer

COMPENSATION AND BENEFITS 

• The pay range for this role is $103,500 - 126,500 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. 

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 

• 401k 

Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be [email protected] and we will not ask you to download an app onto your phone in order to conduct your interview.