Client Success Lead
Skills
- B2B client-facing experience with strong relationship management.
- Contract negotiation and closing skills.
- Cross-functional project management with attention to detail.
- Excellent verbal and written communication skills.
- Strong analytical skills to evaluate merchant performance and program impact.
- Familiarity with consumer finance products, integrated software, and e-commerce.
- Proficiency with Salesforce and business intelligence tools.
Responsibilities
- Manage a portfolio of accounts across various industries to foster long-term strategic partnerships.
- Handle contract renewals, pricing updates, and account expansions.
- Drive incremental gross merchandise value (GMV) and revenue through proactive client management.
- Analyze merchant performance and recommend programs to increase product adoption and optimize financing.
- Maintain merchant relationship health ensuring mutual value from the partnership.
- Coordinate cross-functional teams including Analytics, Credit, Technical, Marketing, and Product to enhance offerings.
Benefits
- 100% subsidized health, dental, and vision coverage for employees and dependents.
- Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan allowing discounted share purchases.
Average salary estimate
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